Working with Agent Logs

 

Overview

The Agent Logs page displays the agent logs collected via Gather Data requests.

You can search for a specific log and view upload counts.

Access and View Platform Logs

  1. From the left menu, click Reports.

  2. Click Agent Logs.

  3. The Agent Logs page appears.

Agent Log Columns

Agent Logs are displayed by the following columns.

Field Description
Agent Name of the Agent
File Name

The file name

Date Requested

Date the Agent log was requested
Date Uploaded

Date the Agent log was uploaded
Status

  • Done

  • Error

  • Failed

  • Import Postponed

  • Import Skipped

  • Processing

  • Removed

  • Uploaded

  • Uploading
More Options menu (3 vertical dots) View Details

  • You can filter the list by column(s) based on your business needs.

  • Select one or more filters using the drop-down lists in the Filters section and enter your criteria.

  • See Using Filters to Find Agent Logs for more information.

Search for an Agent Log

To search for an Agent Log:

  1. Type an Agent or File name in the search box.

  2. Click the lens icon or Enter on your keyboard.

  3. The results are displayed in the list below.

  4. Click the x to clear the results.

Download Gather Data

To download the Agent Log Gather Data:

  1. Click the more options menu in the far right column.

  2. Click Download Gather Data. The ZIP file is downloaded to your local computer.

Delete Gather Data

To delete a Gather Data entry:

  1. Click the more options menu in the far right column.

  2. Click Delete Gather Data.

    Note: This action is immediate and cannot be undone.

Using Filters to Find Agent Logs

To use the filter feature to find Audit Log based on specific criteria:

  • In the upper left of the screen, go to the Filters .

For the below selection criteria, select one or more items from the drop-down list:

  • File Name
  • Date Requested
  • Date Uploaded
  • Status

Procedure:

  1. Click Apply to apply the filter to the Agent Logs list.

  2. Click Clear and then click Apply to remove the filter.

  3. Click Clear All to remove all the set filters.