Working with Agent Logs

The Agent Logs screen displays the platform logs sorted by column. You can search for a specific log and view upload counts. Expand a section for more information:

1. From the left menu, click Reports.

2. Click Agent Logs.

3. Agent Logs are displayed by the following columns:

  • File Name

  • Date Requested

  • Date Uploaded

  • Status

You can filter the list by column(s) based on your business needs. Select one or more filters using the drop-down lists in the Filters section and enter your criteria. See Using Filters to Find Agent Logs for more information.

To search for an Agent Log:

1. Type an Agent or File Name in the search box.

2. Click the lens icon or Enter on your keyboard.

3. The results are displayed in the list below.

4. Click the x to clear the results.

To download the Agent Log Gather Data:

1. Click the more options menu in the far right column.

2. Click Download Gather Data.

3. The data is downloaded to your local computer.

To delete a Gather Data:

1. Click the more options menu in the far right column.

2. Click Delete Gather Data.

Note: This action is immediate and cannot be undone.

To use the filter feature to find Audit Log based on specific criteria:

1. In the upper left of the screen, go to the Filters .

2. For the below selection criteria, select one or more items from the drop-down list.

  • File Name
  • Date Requested
  • Date Uploaded
  • Status

3. Click Apply to apply the filter to the Agent Logs list.

4. Click Clear and then click Apply to remove the filter.

5. Click Clear All to remove all the set filters.